Terms & Conditions

1. Acceptance of Terms

By downloading, accessing, or using the 1More mobile application and related services (the "Service"), you agree to be bound by these Terms & Conditions. If you do not agree, do not use the Service. These Terms form a binding agreement between you and 1More.

You must affirmatively accept these Terms and our Privacy Policy when you create an account: the app will not create an account until you do. If we make a material change, the app will ask you to review and accept the updated Terms before you can continue to use the Service.

1More has no tolerance for objectionable content or abusive users. By accepting these Terms you agree to the rules in Section 6, and you accept that content violating them will be removed and the responsible account ejected from the Service.

2. Accounts & Eligibility

You must be at least 18 years old to create an account. You are responsible for the accuracy of the information you provide and for maintaining the confidentiality of your login credentials.

You are responsible for all activity that occurs under your account. Notify us immediately of any unauthorized use.

3. The 1More Service

1More is a platform that connects customers seeking fitness coaching with independent coaches. 1More facilitates discovery, scheduling, and in-app messaging, but is not a party to the coaching relationship and does not employ coaches. To keep the community safe, 1More moderates the Service as described in Sections 6 and 7; this safety moderation does not make 1More a party to, or a supervisor of, the coaching relationship between users.

4. Coaches & Customers

Coaches are independent contractors responsible for the services they provide, their qualifications, and compliance with applicable laws. Customers are responsible for evaluating a coach's suitability for their needs.

1More verifies submitted credentials on a reasonable-efforts basis but does not guarantee any outcome, result, or level of service.

5. Payments Between Users

The Service is currently provided free of charge. 1More does not process payments and does not handle money between users. Any fees, payment, or refunds for coaching are arranged directly between the customer and the coach, outside the Service. 1More is not a party to those arrangements and is not responsible for them.

6. Acceptable Use & Zero Tolerance

1More has no tolerance for objectionable content or abusive users. This applies to everything you send or publish through the Service, including chat messages, profile text, and photos.

You agree not to send, post, or publish content that is, and not to behave in a way that is:

• Abusive or harassing — threats, bullying, stalking, intimidation, or repeated unwanted contact.
• Hateful or discriminatory — content attacking or demeaning people on the basis of race, ethnicity, national origin, religion, sex, gender, sexual orientation, disability, or any similar characteristic.
• Sexually explicit or obscene — pornographic content, sexual solicitation, or unsolicited sexual advances.
• Violent or dangerous — content that threatens, glorifies, or incites violence or self-harm.
• Unlawful — content that is illegal under applicable law, or that promotes illegal activity, including the sale of controlled or prohibited substances.
• Deceptive — impersonating another person or coach, misrepresenting your qualifications, or fraud and scams.
• Privacy-invading — publishing another person's private information, or sharing images of a person without their consent.
• Spam or disruptive — bulk or unsolicited promotion, or interfering with the operation, security, or integrity of the platform.

Reporting and blocking. Every user can report objectionable content and block an abusive user from inside the app. In any conversation, open the menu in the top-right of the chat and choose Report or Block; you can also block a coach from their profile, and manage your blocks at More › Blocked Users. Blocking a user removes the conversation from your list and stops them messaging you. You may also email us at 1morecoach@gmail.com.

Enforcement. We act on objectionable-content reports within 24 hours of receipt: content found to violate these Terms is removed, and the offending account is ejected from the Service. Depending on severity we may remove content, suspend an account, or terminate it permanently, without prior notice, and we may report unlawful content to the competent authorities. Automated filters may also reject prohibited content at the moment it is sent.

7. Messaging, Moderation & Content Review

The in-app chat exists to arrange and conduct coaching through the Service. To keep users safe and to detect illegal or abusive use, messages you send through the Service are not private from 1More and may be reviewed as described in this section. By using the chat you consent to this processing.

• When we review. Review is normally triggered by a user report: a reported conversation may be read by an administrator. If a report is substantiated, other conversations of the reported user may also be reviewed.
• Automated screening. Messages pass automated content filtering when they are sent; prohibited content may be rejected.
• Access logging. Every administrative access to message content is logged.
• Retention. Messages are automatically deleted after the retention period shown in the app (12 months from the date a message is sent, by default), unless specific content must be preserved because of a report, a legal obligation, or a lawful order of a competent authority.
• Preservation & disclosure. Content flagged as unlawful may be preserved and shared with competent authorities where required by law.

Moderation is a platform-safety function; it does not make 1More a party to, or a supervisor of, the coaching relationship between users (see Section 3).

8. Health & Safety Disclaimer

1More does not provide medical advice. Consult a physician before beginning any exercise program. You participate in training and physical activity at your own risk, and 1More is not liable for injury arising from coaching services arranged through the Service.

9. Intellectual Property

The Service, including its design, logos, and software, is owned by 1More and protected by intellectual property laws. You may not copy, modify, or distribute any part of the Service without our prior written permission.

10. Termination

You may stop using the Service at any time, and you can delete your account from within the app. We may suspend or terminate your access if you violate these Terms — including under the zero-tolerance enforcement in Section 6 — or if we discontinue the Service. Certain provisions survive termination, including those relating to liability and intellectual property.

11. Limitation of Liability

To the maximum extent permitted by law, 1More is provided "as is" without warranties of any kind, and 1More is not liable for indirect, incidental, or consequential damages arising from your use of the Service.

12. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes through the app or by email, and for material changes the app will ask you to review and accept the updated Terms before continuing to use the Service.

13. Contact

Questions about these Terms? Contact us at 1morecoach@gmail.com.

Reporting abuse. To report objectionable content or an abusive user, use the in-app Report and Block tools described in Section 6, or email 1morecoach@gmail.com with the subject line "Abuse report". We act on objectionable-content reports within 24 hours of receipt.