Help & Support
Need a hand with 1More? We're a small team and we're happy to help — whether you're a customer looking for a coach or a coach managing your clients.
The fastest way to reach us is by email. Send us a message and we'll get back to you, usually within 1–2 business days.
✉ 1morecoach@gmail.comWhat to include in your email
To help us solve your issue as quickly as possible, please tell us:
- Which app you're using — 1More (customer) or 1More for Coaches.
- The email address linked to your account.
- A short description of what happened, and what you expected instead.
- Your device (e.g. iPhone 14, Android) — and a screenshot if you have one.
Common questions
Make sure you're using the same email you signed up with. If you've forgotten your password, use the "Forgot password" option on the sign-in screen to reset it. Still stuck? Email us and we'll help.
Coaches upload proof of certification when setting up their profile. Our team reviews it before the profile goes live and becomes visible in customer search. Verification usually takes a couple of days.
You can delete your account at any time from inside the app: go to More → Delete My Account. No app? You can request deletion by email instead. See Delete Your Account for both options and exactly what data is deleted or kept.
Your safety matters to us. You can report a coach or customer from their profile in the app, or email us directly with the details and we'll look into it right away.
Still need help?
We read every message. Reach out any time at 1morecoach@gmail.com and we'll do our best to get you sorted.