Privacy Policy

1. Introduction

This Privacy Policy explains how 1More ("we", "us") collects, uses, and shares information when you use the 1More mobile apps and related services (the "Service"). By using the Service, you agree to the practices described here.

2. Information We Collect

We collect information you provide directly: your name, email address, and phone number; profile details such as your training area and the gyms you use; and, for coaches, your bio, specializations, availability, and the certification documents you upload for verification.

When you connect with another user, we process the messages you exchange in the in-app chat and the scheduling and session details you create together.

We also collect limited technical information automatically, including device identifiers, a device push-notification token, and app usage and analytics data, used to run and improve the Service. We do not collect your precise GPS location.

Our servers keep operational logs of requests made to the Service. These record your account identifier, your IP address, the time, the action requested, and the result — they do not record the content of your messages. We use them to run the Service securely, investigate faults, and detect abuse. See Section 6 for how long we keep them.

3. How We Use Information

We use information to operate and improve the Service: to create and verify accounts, match customers with coaches, enable in-app messaging and scheduling, send notifications about your activity, provide support, and keep the Service safe and secure — including reviewing reported content and screening messages as described in Section 4. We do not use your information for third-party advertising.

4. Messages, Moderation & Safety

When you use the in-app chat, we process your messages to deliver them. For the safety of our users, chat messages are not private from 1More:

• A conversation that is reported may be read by an administrator. If a report is substantiated, other conversations of the reported user may also be reviewed.
• Messages pass automated content screening when they are sent, which may reject prohibited content.
• Every administrative access to message content is recorded in an audit log.
• Chat messages are automatically deleted after the retention period shown in the app (12 months from the date a message is sent, by default), unless we must preserve specific content because of a report, a legal obligation, or a lawful order of a competent authority.
• Content flagged as unlawful may be preserved and disclosed to competent authorities where the law requires it.

By using the chat you consent to this processing.

5. How We Share Information

We share information between connected customers and coaches as needed to deliver the Service. We rely on trusted third-party infrastructure providers — including Google Firebase (sign-in, messaging, file storage, analytics) and DigitalOcean (application servers and database), hosted in the European Union (Frankfurt) — that process data on our behalf. We do not sell your personal information. We may disclose information where necessary to comply with legal requirements — including preserved chat content, as described in Section 4 — or to protect the safety and rights of our users.

6. Data Retention

We keep personal information for as long as your account is active and as needed to provide the Service. Chat messages follow the shorter retention period described in Section 4. You can delete your account at any time from within the app (More → Delete My Account) or request deletion by email — see Delete Your Account for both options; when you do, your profile is removed from the Service and you are signed out.

Specific periods apply to our records:

• Chat messages — the period shown in the app (12 months from the date a message is sent, by default), except where preserved under Section 4.
• Operational server logs (Section 2 — account identifier, IP address, request metadata) — approximately 90 days. They stay on our own servers and are not shared with third-party logging services.
• Safety and accountability records — reports, moderation decisions, and the log of administrative access to message content are kept for at least 3 years. These records describe who did what and why; they do not contain the content of your messages, and they deliberately outlast the messages themselves so that our handling of a safety issue remains auditable after the content is deleted.

We may retain limited information after account deletion where needed to comply with legal requirements, resolve disputes, prevent abuse, and keep the Service secure.

7. Your Rights & Choices

You can access and update much of your information directly in the app, and delete your account at any time. You may also contact us to request access to, correction of, or deletion of your personal information. Where processing is based on your consent, you may withdraw it at any time by deleting your account or contacting us; withdrawal does not affect processing already carried out. You can turn push notifications on or off from your device settings.

8. Security

We use technical and organizational measures designed to protect your information. No system is completely secure, however, and we cannot guarantee absolute security.

9. Children's Privacy

The Service is not directed to children under 18, and we do not knowingly collect personal information from them. If you believe a child has provided us information, contact us and we will delete it.

10. International Transfers

Your information is processed on our infrastructure providers' servers in the European Union (Frankfurt, Germany) — see Section 5. Where required, we use appropriate safeguards for international transfers of personal information.

11. Changes to This Policy

We may update this Policy from time to time. We will notify you of material changes through the app or by email, and update the "Last updated" date above. For material changes, the app may ask you to review and accept the updated documents before continuing.

12. Contact

Questions about this Policy or your data? Contact us at 1morecoach@gmail.com.